FAQ

Our size chart serves as a general guideline for helping you find the right SET by using your measurements. Need more help? Reach out to our team and we can help you with all things sizing.

Fit tip: if you are in between sizes, we recommend sizing up

WHEN WILL MY ORDER SHIP? WHEN WILL I RECEIVE IT?

Domestic orders typically ship within 2 days and arrive 5-10 days after your order is placed. For international orders, please allow up to 7-10 business days for your package to arrive. Once your order is placed, you should receive a confirmation email within 24 hours with a link to track your order, and another email once it ships. Trust us - it's worth the wait.

WHAT IS YOUR DOMESTIC RETURN POLICY?

If you’re not obsessed with your SET, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 21 days of receiving your item(s). For purchases made during BFCM Pre-Sale, Black Friday or Cyber Monday, the exchange window is extended to 45 days from receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 21 days of arrival.

If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.

Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep, and will be refunded the difference. Shipping fees are non-refundable.

All sale items are non-refundable and are not eligible for exchange.

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

Once we receive your exchange or return, please allow 5-7 business days for our team to process it.

HOW SHOULD I CARE FOR MY SET?

Machine wash cold with like fabrics and colors. Tumble dry low and remove promptly, or hang dry to keep your SETs in the best shape possible.

IF A LIMITED-EDITION COLOR SELLS OUT, WILL IT BE RESTOCKED?

Once a limited-edition color sells out, it’s gone for good. The bright side: Our Core Collection colors are introduced at the beginning of each year and are periodically restocked throughout the year. 

MY ORDER SAYS DELIVERED BUT I NEVER RECEIVED IT.

Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. We offer Route Package Protection on every order, which covers items/packages that are lost, stolen or damaged in transit. If you paid for Route Package Protection and you cannot locate your package, please visit this page to file a claim. For more information on Route Package Protection, please click here. If you have any questions or need further assistance, please email saunchorohosea@gmail.com .

HOW MUCH DOES SHIPPING COST WITHIN THE US?

All domestic orders over $29 now ship for free.